00604naa#a2200181#i#450# EN\\bibl\1824 20241217193602.2 2308-8877 20140414b2014####ek#y0engy0150####ca RUS RU Criteria of satisfaction with quality of educational service Journal article Voronezh FSBE Institution of Higher Education Voronezh State University of Forestry and Technologies named after G.F. Morozov 2014 4 с. Journal article local Makareva E. A. Orekhova Nadezhda anni.editorum.ru